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ECOS End-User Support Portal for NHG Research Community
Announcements

Important: ECOS Access Changes for IMH & NSC Users

31 July 2025

IMH and NSC users must switch to new @nhghealth.com.sg accounts by 18 August 2025. Complete all pending ECOS tasks before 31 July and check key dates for a smooth transition.

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Important: ECOS Access Changes for IMH & NSC Users

Our ECOS system vendor will be migrating all IMH & NSC user accounts to the new @nhghealth.com.sg domain. The transit is expected to complete by 18 August.

Over the past few weeks, DSRB has been actively working to finalise outstanding IMH & NSC research tasks in preparation for the upcoming system transition.

From 1 August 2025, you can no longer access your existing ECOS studies using your (old) IMH & NSC ECOS user account. During this period, we will work closely with the your CRU to support urgent submissions. To ensure the transition proceeds smoothly, we seek your understanding that access to ECOS should be on a need to basis.

Key Dates and Changes

31 July 2025 (Last day to use existing IMH & NSC ECOS account)

  • Complete all pending transactions if possible before end of business day

    • Recommended: Document all your ongoing study numbers, including:

      • Draft submissions

      • Studies pending response

      • Study renewal requests

      • Other outstanding tasks

1-17 August 2025 (Transition Period)

  • Existing ECOS accounts will no longer be accessible

  • System administrators will migrate all studies and tasks to new @ accounts

  • Please avoid logging in with new @nhghealth.com.sg accounts during this period

  • For urgent matters, contact your CRU Staff for assistance

From 18 August 2025

  • Begin using your new @nhghealth.com.sg account for all ECOS activities

  • All user roles and access permissions will remain unchanged

  • Verify that you can access all your assigned studies and tasks.

  • Report any access issues to ECOS Support.

We truly appreciate the understanding and help from the IMH & NSC CRU to work through this transit.

We acknowledge there will be inconveniences and if there are other areas we can support, please let us know at nhggroup.ohrpp@nhghealth.com.sg (opens in new tab)

Click here for more information in OHRPP website: Guidance on Administrative Modifications Due to Rebranding (opens in new tab)