Get in touch with
ECOS End-User Helpdesk

Contact Us

ECOS Helpdesk Operating Hours

Monday to Friday
(Closed on Public Holidays)

9am – 1pm
2pm - 5pm

Scheduled ECOS Maintenance Period

The ECOS system is closed for scheduled maintenance every Wednesday from 10 pm to 12 midnight.
The ECOS system will not be available to users during this time period.

NHG Health Staff: NHG Group ITDHELP (Group) *

nhggroup.itdhelp@nhghealth.com.sg

For NUHS Staff *

ITDHELP@nuhs.edu.sg

* IMPORTANT

For all Public Healthcare Institutions (PHI) Staff, you must first complete the ECOS Support Request Form (download here) BEFORE emailing the Form to your Institution ITD Helpdesk to log an ECOS Support Request.

For SingHealth Staff *

it.helpdesk@singhealth.com.sg

GERI Research Office

qiu.shijia@geri.com.sg

Ms Qiu Shijia

For Non-PHI Users

For Non-Public Healthcare Institution Users, please submit your ECOS Support Request here: https://for.sg/ecos-support-request

Institute of Mental Health (IMH) Research Office

Ms Jenny Tay: Jenny.am.tay@nhghealth.com.sg Ms Jaclyn Ong: Jaclyn.yy.ong@nhghealth.com.sg

Khoo Teck Puat Hospital (KTPH) Research Office

ktph.cru.admin@nhghealth.com.sg

National Skin Centre (NSC) Research Office